At Desi Steps, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through www.desisteps.com.
By using our website, you acknowledge and agree to the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you provide to us when you:
- Visit our website
- Create an account
- Place an order
- Contact our customer support team
- Subscribe to our communications
- Participate in promotions or offers
The information we may collect includes:
- Full name
- Email address
- Mobile number
- Billing address
- Shipping address
- Order and purchase details
- Payment-related information
- Account information, where applicable
- Information provided during customer support interactions
We may also automatically collect certain technical information when you browse our website, such as your IP address, browser type, device information, pages visited, and general website usage data.
How We Use Your Information
We may use your information to:
- Process and fulfil your orders
- Process payments
- Arrange delivery of products
- Provide customer support
- Handle returns, exchanges, refunds, and order-related requests
- Send order confirmations and delivery updates
- Improve our website and products
- Understand customer preferences and website usage
- Prevent fraud and unauthorised transactions
- Send promotional communications where permitted
- Comply with applicable legal and regulatory requirements
Payment Information
Payments made through our website may be processed by third-party payment gateways.
We do not intentionally store complete credit card, debit card, UPI, or banking credentials on our own servers.
Payment information may be collected and processed by the relevant payment service provider in accordance with its own terms, privacy policy, and security practices.
Cookies & Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing and shopping experience.
Cookies may be used to:
- Remember your preferences
- Keep products in your shopping cart
- Understand website usage
- Improve website functionality
- Analyse traffic and performance
- Measure advertising and marketing effectiveness
You may choose to disable cookies through your browser settings. However, certain website features may not function properly if cookies are disabled.
How We Share Your Information
We may share necessary personal information with trusted third-party service providers who help us operate our business, including:
- Payment gateway providers
- Shipping and courier partners
- Website hosting providers
- Technology and IT service providers
- Analytics providers
- Marketing and communication platforms
- Customer support service providers
Information is shared only where reasonably necessary to provide our services, process orders, operate the website, or fulfil legal obligations.
We do not sell or rent your personal information to third parties.
Marketing Communications
Where permitted by applicable law, we may use your contact information to send you information about:
- New products
- Offers and discounts
- Promotions
- Brand updates
- Other marketing communications
You may opt out of promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us at [Email Address].
You may still receive essential communications relating to your orders, payments, or account.
Data Security
We take reasonable technical, organisational, and administrative measures to protect your personal information from unauthorised access, disclosure, alteration, misuse, or loss.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of your information.
Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide our services
- Complete transactions
- Maintain business records
- Resolve disputes
- Prevent fraud
- Comply with applicable legal requirements
When information is no longer required, it may be deleted or securely disposed of, subject to applicable legal and operational requirements.
Third-Party Websites
Our website may contain links to third-party websites, payment platforms, social media platforms, or other external services.
We are not responsible for the privacy practices, security, or content of these third-party websites.
We recommend reviewing the privacy policies of third-party websites before providing them with personal information.
Children's Privacy
Our website is not intended for children under the age of 18.
We do not knowingly collect personal information from children.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
Your Privacy Rights
Subject to applicable laws, you may have certain rights regarding your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain personal information
- Withdraw consent where applicable
- Opt out of promotional communications
To make a privacy-related request, please contact us using the details provided below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website, services, or applicable laws.
Any changes will be published on this page with an updated Last Updated date.
We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: