At Desi Steps, we aim to provide a smooth and reliable shopping experience. This policy explains our shipping, delivery, return, refund, and exchange procedures for orders placed through www.desisteps.com.
Order Processing
Orders are generally processed within [1–3] business days after successful order confirmation and payment.
Orders placed on weekends or public holidays may be processed on the next business day.
Once your order has been dispatched, tracking details will be shared through your registered email address, phone number, SMS, WhatsApp, or another available communication method.
Shipping Charges
Applicable shipping charges will be displayed at checkout before you complete your purchase.
We may offer free shipping on selected products, orders above a specified value, or during promotional periods.
Shipping charges may vary depending on the delivery location and applicable offers.
Delivery Timeline
Orders are generally delivered within [X–X] business days from the date of dispatch.
Delivery timelines are estimates and may vary depending on the location, courier partner, weather conditions, public holidays, regional restrictions, high-volume periods, or other unforeseen circumstances.
Shipping Locations
We currently ship to [India / selected locations / worldwide].
Certain remote or non-serviceable locations may have limited delivery availability.
If a location is not serviceable, we may contact the customer regarding an alternative address or applicable cancellation.
Order Tracking
Once your order has been dispatched, tracking details will be provided where available.
Please note that tracking information may take some time to become active after dispatch.
Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete delivery information, including:
- Full name
- House/Flat number
- Street/locality
- City
- State
- PIN code
- Valid contact number
We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
Additional shipping charges may apply if an order needs to be re-dispatched due to an incorrect address.
Delayed or Failed Delivery
Delivery delays may occur due to circumstances beyond our reasonable control, including courier delays, weather conditions, public holidays, strikes, natural events, technical issues, or logistical disruptions.
If a shipment cannot be delivered due to customer unavailability, refusal to accept the package, an incorrect address, or repeated delivery attempts, the shipment may be returned to us.
Additional charges may apply for re-delivery.
Damaged Package
If your package appears damaged at the time of delivery, we recommend taking photographs or videos of the package before opening it.
Please contact us at [Email Address] within [24–48 hours] of delivery with photographs/videos and your order details.
Return & Exchange Period
Eligible products may be returned or exchanged within [7] days from the date of delivery.
Customers must contact us within the specified period to initiate a return or exchange.
Requests submitted after the applicable period may not be accepted.
Return & Exchange Eligibility
To be eligible for a return or exchange, the product must:
- Be unused and unworn
- Be in its original condition
- Have no stains, marks, damage, or signs of use
- Be returned in its original packaging
- Include original tags, accessories, or other items supplied with the order, where applicable
- Be accompanied by valid order details or proof of purchase
For footwear, we recommend trying the product indoors on a clean surface before wearing it outside.
Size Exchange
If you require a different size, you may request an exchange within [7] days of delivery, subject to availability.
The product must be unused and in its original condition.
If the requested size is unavailable, we may offer an alternative size, store credit, or refund, depending on the circumstances.
Wrong, Damaged or Defective Products
If you receive a product that is damaged, defective, incorrect, or different from what you ordered, please contact us at [Email Address] within [24–48 hours] of delivery.
Please provide:
- Order number
- Product details
- Clear photographs
- Video, where required
- Description of the issue
After verification, we may provide a replacement, exchange, refund, or another appropriate resolution.
Non-Returnable Products
The following products may not be eligible for return or exchange:
- Products that have been worn outdoors
- Products showing signs of use
- Products with stains, damage, or alterations caused by the customer
- Products returned without original packaging
- Products damaged due to improper use or care
- Customised or personalised products, unless damaged or defective
- Products specifically marked as non-returnable on the website
Return Process
To initiate a return or exchange, contact us at [Email Address] with your order number, customer details, product information, and reason for the request.
Our team will review the request and provide return instructions if approved.
Please do not send any product back without receiving return instructions from us.
Return Shipping Charges
If the return or exchange is due to a wrong, damaged, or defective product received from our side, we may bear the applicable return shipping costs.
For size exchanges or returns due to customer preference, [the customer will be responsible for applicable return/exchange shipping charges].
Any applicable charges will be communicated before processing the request.
Refunds
Once the returned product is received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be processed through the applicable payment method or payment gateway.
The time taken for the refund to reflect in your account may vary depending on the payment provider or bank.
Refund Deductions
Where applicable, refunds may exclude:
- Original shipping charges
- Return shipping charges
- Applicable handling or exchange charges
- Other charges communicated at the time of purchase
No deduction will be made where prohibited by applicable law.
Order Cancellation
Orders may be cancelled before dispatch by contacting us at [Email Address / Phone Number].
Once an order has been dispatched, cancellation may no longer be possible and the applicable return process may need to be followed.
Handcrafted Product Variations
Some of our footwear may be handcrafted or made using natural materials.
Minor variations in colour, texture, stitching, pattern, or finish may occur.
These variations are natural characteristics of handcrafted products and may not qualify as defects or grounds for return.
Contact Us
For questions regarding shipping, returns, refunds, or exchanges, please contact us: